Frequently Asked Questions
Learn more about Brightly’s services, memberships, assessments, and approach to proactive, whole-of-person ageing.
Frequently Asked Questions
Learn more about Brightly’s services, memberships, assessments, and approach to proactive, whole-of-person ageing.
What is Brightly?
Brightly is a preventative health and wellbeing service designed to help people live well, stay independent, and age confidently.
At Brightly, we are setting up clinics around the country, to focus on proactive, preventable and holistic health and wellness programs for older adults.
Our programmes start with a whole of person assessment to create a baseline marker. Our experienced Multidisciplinary Medical Team create a personalised and comprehensive care plan that is delivered over time at our clinics. Led by a Brightly nurse, coordinated by a Brightly health advocate, and connected through the Brightly system, we create better health outcomes for our members.
Who is Brightly for?
Brightly is ideal for people who want to be proactive about their health, strengthen independence, and improve health span. Many members are aged 55+, but there is no strict age limit.
How does Brightly differ from traditional healthcare?
Traditional care often begins after illness. Brightly focuses on prevention — identifying silent or early signs of decline and providing tailored support before problems escalate.
What is the Brightly Baseline+™ programme?
Brightly Baseline+™ is a structured, evidence‑based baseline programme delivered over two weeks.
Using 100+ biomarkers, 200+ data points, and the clinical experience of your dedicated Brightly team, we identify red flags early, detect emerging risks before they escalate, and understand how different health factors interact.
What does the Baseline+™ programme include?
Our Brightly nurse will take you through an in-depth assessment of key health domains, including:
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Strength, Mobility & Balance
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Bone Health & Falls Risk
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Mind Health (including cognition and memory)
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Social Wellbeing
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Sleep
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Nutrition and Diet
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Hearing, Vision and Oral Health
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Medication Optimisation and Safety
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Cardiovascular and Respiratory Health
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Bowel Health
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Urinary Health
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Pain (arthritis)
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Safe Driving
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Home and Environmental Safety
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Planning for the future
What are biomarkers, and what biomarkers are recorded in the Baseline+™ programme?
Brightly Baseline+™ biomarkers are the 100+ measurable data points we use to understand how well you are ageing today and where future risks may be emerging.
They are drawn from your health history and questionnaire responses, physical assessments and performance measures, and clinical investigations including blood tests. Together, they provide an objective, evidence informed picture of your health across physical health, cognition, mobility, nutrition, sleep, medication, and more. Your assessment is personalised to your health profile, with biomarkers included where clinically applicable. By analysing these indicators together, we identify risk early and track progress over time, supporting confident and proactive ageing.
Click here to see the full list of biomarkers, and why we test them.
How much does the Brightly Baseline+™ programme cost?
The investment for your Brightly Baseline+™ Programme is $1,399
Who performs the appointments?
A Brightly nurse leads your initial appointment, supported by our multidisciplinary clinical team (geriatricians, GPs, physios, occupational therapists, dietitians, psychologists, pharmacists, and more). This is where the magic happens – understanding how each domain of health overlaps, but have all specialists reviewing your file together, to shape one coordinated solution across all elements of health.
How long will each Baseline+™ appointment take?
Your nurse consultation will take up to 60 minutes depending on your needs.
Your GP consultation will take up to 30 minutes depending on your needs.
Your Health Coaching session will take up to 60 minutes depending on your needs.
Where do the appointments take place?
Appointments can be completed at a Brightly Clinic.
How and when do I pay for the programme?
You can pay over the phone when booking your programme, or online before your appointment starts. We accept Mastercard & Visa at this stage.
Who is part of the Brightly clinical team?
Our multidisciplinary team includes geriatricians, GPs, nurses, physiotherapists, occupational therapists, pharmacists, dietitians, psychologists, and health coaches.
How do referrals to specialists work?
If a need is identified, your Brightly clinician will coordinate a referral through the Brightly Network — our trusted ecosystem of partner providers (optometry, dental, audiology, podiatry, legal, financial, and more). We manage the transition for you.
Is specialist care included in my membership?
Specialist services are provided by external partners and may involve additional costs.
Where is Brightly available?
Brightly services are currently available in select regions, with more Health Hubs opening soon.
Do members get digital access?
Yes. Members receive access to the Brightly Member Portal, where they can:
- View their Care Plan
- Track progress and wellbeing metrics
- Book sessions or events
- Access educational resources
- Share their Care Plan with family
Is my information secure?
Absolutely — we follow strict privacy, data protection, and clinical governance standards. More information can be found in our Privacy Policy.
How much does a Brightly membership cost?
You can find our membership pricing here.
How do I pay for my membership?
Most members pay via direct debit or credit card.
Can family members be involved in my care?
Yes — many members choose to involve their spouse, children, or trusted supporters (with your consent). We encourage family participation.
Do you work with my GP?
Yes. We can share assessments, insights, and recommendations with your GP (with your consent) to support coordinated care.
What if I need urgent or emergency care?
Brightly is a preventative service and does not provide emergency treatment. In an emergency, please call 111 or seek local urgent care.
Can’t find your answer?
We're here to help.
If you have a question not listed here, please reach out.
Can’t find your answer?
We're here to help.
If you have a question not listed here, please reach out.